Returns Policy
Last updated: 2026-07-05
This Returns Policy explains when and how you can return goods bought from KDBS at https://velacommerce.co.za/s/kdbs. It sits alongside our Terms of Service and applies to every online sale.
1. Your right to cancel — 7 business-day cooling-off (ECTA s.44)
Under section 44 of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), you may cancel an online order without giving a reason within 7 business days of the day you receive the goods. - Return the goods unused, in the original packaging, and in resaleable condition. - You pay the return-shipping cost for cooling-off cancellations. - We refund the full price paid (including original delivery) within 30 days of cancellation, to the original payment method.
Cooling-off does not apply to the categories excluded by ECTA s.42(2), including perishables, personalised items, and audio/video/software media unsealed by you.
2. Defective, unsafe, or not-as-described goods (CPA s.55–56)
Under sections 55–56 of the Consumer Protection Act 68 of 2008 ("CPA"), goods must be of good quality, in working order, free of defects, and reasonably fit for their intended purpose. If they are not, you may return them within 6 months of delivery and choose one of: - repair of the defect, - replacement with an equivalent item, or - refund of the price paid.
We pay the return-shipping cost for defective-goods returns.
3. Change-of-mind returns (outside cooling-off)
Where the cooling-off window has passed and the goods are not defective, we may accept a change-of-mind return at our discretion. The item must be unused, in original packaging, and returned within 14 days of delivery. A restocking fee may apply and delivery charges are not refunded.
4. Items we cannot accept back
- Perishable goods (food, plants, medicines past their handling window).
- Personalised, custom-made, or made-to-order items.
- Hygiene-sensitive goods (underwear, earrings, cosmetics) once the seal is broken.
- Digital downloads and gift cards.
- Items damaged after delivery through misuse or normal wear.
5. How to start a return
1. Email alan@kdbs.co.za with your order number and photos of the item and packaging (and, for defects, a short description of the fault). 2. We reply within 2 business days with a return authorisation and the return address or pickup arrangement. 3. Pack the item securely with all accessories and the original invoice, and hand it over to the courier we specify (Pargo, Bob Go, PUDO, Paxi, or our own courier).
6. Refund timing and method
Once we receive and inspect the return, we process approved refunds within 10 business days to the original payment method. Bank clearing times may add a few days on top.
7. Contact
KDBS — alan@kdbs.co.za
This template is a starting point aligned to South African consumer law (CPA + ECTA). It is not legal advice — please review with a SA-admitted attorney before publishing.