Terms of Service
Last updated: 2026-07-05
These terms govern your use of the online store at https://velacommerce.co.za/s/kdbs operated by KDBS ("we", "us"). By placing an order you agree to these terms.
1. Supplier details (ECTA s.43)
In line with section 43 of the Electronic Communications and Transactions Act 25 of 2002, our supplier information is published on the Contact page, including legal name, physical address, email, and registration details where applicable.
2. Orders and pricing
- Prices are shown in South African Rands and include VAT where applicable. - An order is only accepted once payment has been confirmed. - We may decline or cancel an order if the item is unavailable, the price was displayed in error, or fraud is suspected. In that case we refund in full.
3. Delivery
Delivery is provided through the carrier you select at checkout (e.g. Pargo, Bob Go, PUDO, Paxi, or our own courier). Delivery times are estimates. Risk in the goods passes to you on delivery or first collection at the pickup point.
4. Cooling-off period (ECTA s.44)
For goods bought online, you may cancel without reason within 7 business days of delivery and return the goods in original condition at your cost. We refund the price within 30 days of cancellation. This right does not apply to the categories listed in ECTA s.42(2) (e.g. perishables, audio/video media unsealed by you, personalised goods).
5. Right to fair quality (CPA s.55–56)
Under the Consumer Protection Act 68 of 2008 ("CPA"), goods must be of good quality, free of defects, and reasonably fit for their intended purpose. You may return defective goods within 6 months of delivery for a repair, replacement, or refund at your election.
6. Returns & refunds
Email alan@kdbs.co.za to start a return. Approved refunds are paid back to the original payment method within 10 business days of us receiving the goods.
7. Plain-language clause (CPA s.22)
We use plain language so that an ordinary consumer with average literacy and minimal experience can understand these terms. Email alan@kdbs.co.za if any clause is unclear and we will explain it.
8. Personal information
Your personal information is processed under our [Privacy Policy](/pages/privacy) in line with POPIA. We will share data with operators (payment, delivery, email) only as needed to perform your order.
9. Dispute resolution (CPA s.69 / 70)
We will try to resolve any dispute by good-faith negotiation. If we cannot, you may refer the dispute to the National Consumer Commission or an accredited ombud or ADR agent under CPA s.70, or the Information Regulator for privacy-related complaints. Nothing in these terms limits your rights under the CPA or POPIA.
10. Liability
To the extent permitted by law, our liability for any claim arising from a purchase is limited to the price paid for the affected order. We do not exclude liability for gross negligence, fraud, or any liability that cannot be excluded under the CPA.
11. Governing law
These terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction over any dispute.
12. Contact
KDBS — alan@kdbs.co.za