VelaCommerce — Trade with trust
A/01Speed & reliability

My store needs to keep up with my business.

Your customers need a straightforward checkout. Your team needs dependable access to orders. Understand the controls available today and discuss any additional requirements before committing.

A/02What matters to my store

From browsing to payment: what supports my store?

  1. 01

    Shopping on mobile

    My customers

    Your storefront is designed for mobile shopping. Page delivery and product images help customers browse on a range of devices and connections.

  2. 02

    Store access

    My team

    Signed-in staff access your store through permissions. Review who can work with your business information and keep account credentials secure.

  3. 03

    Payment confirmation

    My orders

    Your order stays awaiting payment until the provider confirms it. Confirmation checks help resolve interrupted payment flows without treating an unpaid order as paid.

  4. 04

    Separate store records

    My business data

    Store-level access rules restrict business records to authorised users. Any additional isolation or deployment requirements must be assessed and agreed in writing.

A/03Choose around my business needs

What does my business need next?

Growth · Everyday trading

Start my online store

Product, order and customer management with store-level permissions.

For your retail or wholesale business getting started online.

Commercial · Growing operations

Support my growing business

Discuss your reporting, team and business-system requirements before choosing your plan.

For your established business with more complex day-to-day needs.

Enterprise · By arrangement

Meet my organisation’s requirements

Additional controls, deployment arrangements and support commitments are subject to assessment and contract.

For your larger organisation with procurement or audit requirements. No local data-residency commitment is offered on this page.

A/04When something needs attention
My store feels slowHighCheck the connection, product images and affected pages. Contact support with the order or page details so the problem can be investigated.
I need clarity about customer informationCriticalReview your privacy notice, staff access and connected providers. Use the shared-responsibility guide to understand what you and Vela each handle.
A customer’s payment is interruptedHighPayment confirmation is checked before an order is marked paid. Do not ask a customer to pay again without checking the order and provider status.

Want to discuss what my business needs?

Discuss my business requirements