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L/04Operators
Who helps process my store’s information
Last updated: 26 June 2026
Your enabled services determine which payment and delivery providers receive customer information. Pending connections are not presented as active services.
This page lists the sub-processors VelaCommerce engages to deliver the Platform. Merchants are notified at least 14 days before a new sub-processor begins processing end-customer personal information, in line with the Data Processing Agreement.
Current sub-processors
| Sub-processor | Purpose | Processing scope |
|---|---|---|
| Managed Postgres & storage host | Database, file storage, authentication backend | Managed hosting; cross-border processing may apply |
| Edge runtime & CDN | Storefront rendering, asset delivery, DDoS protection | Global page and asset delivery |
| PayFast | Instant EFT payment processing | South Africa |
| Paystack | Card, EFT and subscription payment processing | South Africa |
| Pargo — coming soon | Pickup-point delivery network | South Africa |
| Bob Go | Multi-carrier delivery aggregation | South Africa |
| PUDO (The Courier Guy locker network) | Locker delivery | South Africa |
| Paxi — coming soon | PEP store collection network | South Africa |
| Transactional email provider | Order, delivery, and account notifications | Cross-border processing may apply |
Subscribing to updates
Email legal@velacommerce.co.za with the subject "Sub-processor updates" to receive change notifications by email.
Questions about this document? Email legal@velacommerce.co.za.