L/04Operators

Sub-processor register

Last updated: 26 June 2026

This page lists the sub-processors VelaCommerce engages to deliver the Platform. Merchants are notified at least 14 days before a new sub-processor begins processing end-customer personal information, in line with the Data Processing Agreement.

Current sub-processors

Sub-processor	Purpose	Primary location of processing
Managed Postgres & storage host	Database, file storage, authentication backend	South Africa
Edge runtime & CDN	Storefront rendering, asset delivery, DDoS protection	Global edge with SA point-of-presence
Ozow	Instant EFT payment processing	South Africa
Stitch	Pay-by-bank and card payment orchestration	South Africa
Pargo	Pickup-point delivery network	South Africa
Bob Go	Multi-carrier shipping aggregation	South Africa
PUDO (Pick n Pay locker network)	Locker delivery	South Africa
Paxi	PEP store collection network	South Africa
Transactional email provider	Order, shipping, and account notifications	EU / South Africa region

Subscribing to updates

Email legal@velacommerce.co.za with the subject "Sub-processor updates" to receive change notifications by email.

Questions about this document? Email legal@velacommerce.co.za.