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L/04Operators
Sub-processor register
Last updated: 26 June 2026
This page lists the sub-processors VelaCommerce engages to deliver the Platform. Merchants are notified at least 14 days before a new sub-processor begins processing end-customer personal information, in line with the Data Processing Agreement.
Current sub-processors
| Sub-processor | Purpose | Primary location of processing |
|---|---|---|
| Managed Postgres & storage host | Database, file storage, authentication backend | South Africa |
| Edge runtime & CDN | Storefront rendering, asset delivery, DDoS protection | Global edge with SA point-of-presence |
| Ozow | Instant EFT payment processing | South Africa |
| Stitch | Pay-by-bank and card payment orchestration | South Africa |
| Pargo | Pickup-point delivery network | South Africa |
| Bob Go | Multi-carrier shipping aggregation | South Africa |
| PUDO (Pick n Pay locker network) | Locker delivery | South Africa |
| Paxi | PEP store collection network | South Africa |
| Transactional email provider | Order, shipping, and account notifications | EU / South Africa region |
Subscribing to updates
Email legal@velacommerce.co.za with the subject "Sub-processor updates" to receive change notifications by email.
Questions about this document? Email legal@velacommerce.co.za.
