My agreement, responsibilities
and data rights.
These documents apply to the VelaCommerce platform and the storefronts built on it. They are aligned to South African law — POPIA, ECTA, CPA, and PAIA — and supplement (not replace) the bespoke contract signed by each merchant.
Platform Terms of Service
My store agreement: fees, payouts, support and account responsibilities.
ReadPrivacy Policy
How my information is used, my rights and who I can contact.
ReadData Processing Agreement
How Vela processes my customers’ information and what each party must do.
ReadSub-processor register
Who helps process my store’s information and which connections are pending.
ReadCookie notice
Cookie choices on Vela’s website and my own storefront.
ReadAcceptable Use Policy
What I can sell, what I cannot sell and the conduct expected of my business.
ReadPAIA Manual
How I request access to records under PAIA.
Read
A note on scope
These are Vela’s service documents. You are the Responsible Party for your customers’ information under POPIA and need your own storefront Privacy Policy and Terms. Start with the templates in your store settings, then review them for your business and seek legal advice where needed.