The documents that govern
how VelaCommerce operates.
These documents apply to the VelaCommerce platform and the storefronts built on it. They are aligned to South African law — POPIA, ECTA, CPA, and PAIA — and supplement (not replace) the bespoke contract signed by each merchant.
Platform Terms of Service
The master agreement governing merchant use of the VelaCommerce platform.
ReadPrivacy Policy
How VelaCommerce processes personal information under POPIA, including rights and contacts.
ReadData Processing Agreement
POPIA s.20-21 Operator agreement for merchants whose end-customer data we process.
ReadSub-processor register
Current list of third-party operators we engage to deliver the platform.
ReadCookie notice
Cookies and similar technologies used on velacommerce.co.za and merchant storefronts.
ReadAcceptable Use Policy
Categories of goods and conduct that are not permitted on the platform.
ReadPAIA Manual
Promotion of Access to Information Act 2 of 2000 manual for VelaCommerce.
Read
A note on scope
These documents describe the platform layer. Merchants are Responsible Parties for their own end-customers under POPIA and must publish their own Privacy Policy and Terms in their storefront — VelaCommerce provides POPIA / ECTA / CPA starter templates inside the merchant console.